Develop a deep understanding of your customer’s’ business requirements, industry challenges, and goals
Gain a strong understanding of how our customers are using iREMS in order to maximize their adoption, provide best practice solutions, and ensure account retention and growth
Develop and manage a portfolio of core customers, working to identify new expansion opportunities and close upsells and renewals
Facilitate customer onboarding and training
Leverage internal business analytics tools to assess customer adoption and potential churn risk. Create and implement customer success plans for at-risk customers.
Provide high-level support - Monitor support tickets and flags anomalies (frequent, recurring problems, etc.). Perform defined customer support activities from time to time, to round out your skills and product knowledge; improve customer relationships by providing timely and accurate responses to their inquiries
Participate in business backlog review to report discovered problems/bugs and to understand problems discovered elsewhere
Accelerate new user adoption through functional and conceptual instruction and provide continuous education on new feature enhancements
Be the voice of the customer internally and build a strong working relationship with the product team to provide customer feedback and ensure customer success - Regular status calls - weekly, bi-weekly or monthly
Build trust by providing responses to questions, concerns, and feedback in a positive, concise, and empathetic manner, escalating internally when appropriate
Recognize customer trends and collaborate with internal teams on solutions to improve the customer experience maintaining a continuous improvement mindset
Report regularly to internal stakeholders on various customer success metrics
Document the business relationship and internal performance reporting - Keep client project documentation up-to-date (in CRM, Academy Client Projects and Alfresco)
WHAT YOU NEED
TO SUCCEED
Exceptional ability to communicate complex business and technical concepts in a clear, accessible way
Clear, precise written communication and strong presentation skills with a client-oriented mindset
Proactive thinking that anticipates potential issues and spots emerging opportunities before they surface
Able to quickly understand client problems and develop effective, tailored solutions
Confident client management skills with the flexibility to adapt to evolving client needs
Able to manage multiple projects in parallel while consistently meeting deadlines and maintaining priorities
Strong systems logic with the ability to understand and map business processes into software
Growth mindset: genuinely open to new approaches and committed to finding holistic best practices across workflows
Collaborative team player who welcomes feedback and drives constructive outcomes
REQUIRED
SKILLS
Experience with real estate management or other financial system implementations and operations
Domain expertise in financial processes, property operations, or real estate administration — including familiarity with industry best practices
Proven track record in project management and client-side system implementation projects
Experience modelling and optimising enterprise business processes and translating them into structured system requirements
Advantage: hands-on experience with data migration projects, including data cleansing, field mapping, and system loading
Advantage: involvement in business process redesign and change management initiatives
Skilled in producing detailed project documentation and training materials in English
Familiarity with agile project management methodologies applied during system implementations
RELEVANT
EXPERIENCE
3–5 years in project management, system configuration, or application management
Experience in the relevant industry segment (e.g., commercial real estate, finance, IT)
Experience in client-side system implementations and project management
Skilled in creating project documentation and delivering training sessions
Experience modelling and optimizing enterprise business processes
Familiarity with agile project management methods
Advantage: expertise in the administrative side of financial processes for property management
Advantage: participation in data migration projects
Advanced English (knowledge of an additional foreign language is a plus but not mandatory)
OUR
OFFER
Remote work
Regular training and development opportunities
Use of cutting-edge agile software development methodologies
International work environment
Solution-oriented company culture
Competitive salary
Regular team buildings - engaging with our dedicated and motivated team, maintaining a strong team spirit
FULLY REMOTE
The Customer Success Manager (CSM) is the liaison/advocate between our customer and our internal teams at iREMS.
full-time
If you are a motivated team player, an efficient self-starter that requires minimal supervision, and able to handle ongoing changes in a multi-tasked and high-energy environment , please send your English CV and Cover Letter (optional) to hr.hu@ire.ms
ABOUT US
iREMS International AG creates one of the leading Real Estate Management Software Platforms for customers in Central and Western Europe. We are an experienced, dedicated and enthusiastic team. We like to think outside the box, to listen to our customers and we are passionate about delivering great software solutions. Tired of the slow pace and limited work scope in large multinationals? We are a high-paced, international startup where your contribution counts everyday!
Our culture is one-of-a-kind, with a strong focus on giving our employees what they need - things like competitive pay, a casual work environment and carrier growth opportunities, - so we can satisfy our clients' needs. We believe every contact is an opportunity to deliver not only the right solution, but an amazing customer experience as well. You can find out more about our cultural values here.
We have offices in Stansstad (Switzerland), Budapest (Hungary) and Oradea (Romania).
Applications will be reviewed on a daily basis and only candidates that meet our specific criteria will be contacted for scheduling an interview.